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Smith Engineering ServiceDesk
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How To Submit Your Ticket
1
Login
- Login to Self-Service Portal
- From there you will be taken to the Service Desk AI. You can navigate to the Self-Service Portal by clicking the redirect button on the bottom left-hand corner of the screen.
- Look for “Submit an Incident” in the top right.
2
Fill in a report
- Fill in the incident report.
- Goto bottom right to cancel or submit report.
How To View Your Ticket
1
Login
- Log in to the Service Desk at Self-Service Portal, navigate past the Service Desk AI to the SSP Home page, and look for “My Tickets” at the Bottom left of the home screen.
2
Select incident
- Select the incident you would like to view under “My Tickets”
3
Review ticket
- Once a request or incident is open, you can review messages, add notes, attach files, and close the ticket.