NOTICE: Smith Engineering Website Issue
UPDATE (12:34) – The site issue has been resolved. In the process of doing a server migration this morning the
Paul Hiles
September 15, 2026
High Volume of Support Requests
Due to an increased volume of tickets during the first 6 weeks of the Academic year, please expect a longer lead time for ticket resolution. To help us assist you, please submit any issues, concerns, questions, or requests, urgent or not, as a ticket in the ServiceDesk. Alternatively, you may ask the ServiceDesk AI for assistance. Please note we will not be accepting walk-ins during this time, only appointments. Thank you for your understanding.
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NOTICE: Change to ServiceDesk End User Portal
To provide support outside regular business hours and better leverage the information in our knowledge‑base articles and past ticket responses,
Paul Hiles
August 19, 2026
Introducing Edwin Berbesi
I am delighted to welcome Edwin Berbesi to the Smith Engineering IT Team today as our new Manager, Systems &
Stephen Hunt
August 17, 2026