High Volume of Support Requests
Due to an increased volume of tickets during the first 6 weeks of the Academic year, please expect a longer lead time for ticket resolution. To help us assist you, please submit any issues, concerns, questions, or requests, urgent or not, as a ticket in the ServiceDesk. Alternatively, you may ask the ServiceDesk AI for assistance. Please note we will not be accepting walk-ins during this time, only appointments. Thank you for your understanding.
Need help?
There are multiple ways you can get support from the Smith Engineering IT Team.
Log into ServiceDesk with your NetID credentials and ask questions of the ServiceDesk Virtual Assistant. This is a great option for after hours support.
You can initiate a service request or report an issue or browse our self-help section at ServiceDesk
Use our booking calendar to schedule a visit to the pIT / a remote support call (Zoom/Teams) / a technician coming to your desk.
It’s as easy as sending an email to help@smithengineering.queensu.ca to report an issue and request help.
You can call us. Use +1-613-533-2442 off campus, or x32442 on campus.
