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Adding a Shared Mailbox to Outlook
How do I add a shared mailbox to Outlook?
Jump to:
Outlook (Classic)
1
Outlook configuration
- In Outlook click the File menu in the top left corner.
- Proceed to select the top square that says Account Settings.
- Click Account Settings again from the drop down menu.
- Select “New” and proceed to enter the email address of the shared mailbox.
- Click Connect
2
Authenticate
- When the Microsoft box appears, change the sharedmailbox@queensu.ca to your NetID@queensu.ca
When your NetID and password is entered, approve the sign in request however you usually do
Close and Re-open Outlook and Mailbox should be there
Outlook (New)
1
Add shared mailbox
- Click the … beside your mailbox
- Select Add Shared folder or mailbox
Enter shared mailbox email address and click “Add”
Note
The shared mailbox appears under "shared with me" - Make sure to look for it at the bottom left and expand it
Go to the admin section.
Office 365 - New Tab
1
Opening the shared mailbox in a different tab
- Sign into your Office365 Account
- Click your Profile Picture (Top-Right)
- Select Open another Mailbox
Enter the Shared Mailbox Email address and click Open. The mailbox will appear in a different tab or Window
Office 365 - Persistent
2
Adding the shared mailbox as a persistent mailbox below your Primary mailbox
- Sign into your Office365 Account
It should then appear below your Inbox, and should reappear whenever you log in to your email on the web (in this example info-ppnw2025@queensu.ca)