Need help?
There are multiple ways you can get support from the Smith Engineering IT Team.
Log into ServiceDesk with your NetID credentials and ask questions of the ServiceDesk Virtual Assistant. This is a great option for after hours support.
You can initiate a service request or report an issue or browse our self-help section at ServiceDesk
It’s as easy as sending an email to help@smithengineering.queensu.ca to report an issue and request help.
You can call us. Use +1-613-533-2442 off campus, or x32442 on campus.
We may ask you to grab this tool during a remote support session. The QuickSupport tool can be downloaded to your computer to allow one-time remote support from one of our technicians.
The pIT
Jackson Hall 011
35 Fifth Field Company Lane
Kingston, ON K7L3N6
Use our booking calendar to schedule a time for your service visit.